Meet our team

Our Travel Consultants know Switzerland, France, Germany, Austria and Italy intimately - whether they were raised there, have lived there or have explored these countries traveling extensively. We are all Travel Experts with a broad knowledge and are here to assist you in preparing a seamless vacation from arrival to departure.

Karen Bianchi
Karen was born and raised in Zurich. She has been working in the tourism industry and promoting Switzerland as a travel destination ever since she started her career after graduating in hospitality at SSTH, Swiss School of Tourism and Hospitality. As a tourism professional and hospitality school graduate Karen has extensive experience in customer service and is comfortable speaking in (Swiss) German, Italian, English, French and Spanish. During the many years working for Switzerland Tourism, at their headquarters in Zurich and abroad, she has continuously enhanced her knowledge about Switzerland and tourism marketing. As a passionate traveler Karen has visited many destinations worldwide, and has been living abroad several times.

Veronica Reyes
Veronica is a travel agency consultant for Switzerland who has specialized in immersing herself in the Swiss culture and the wonders that the small Alpine country has to offer. She studied tourism and worked as a Tour Guide in her native country of Guatemala, which has helped her to understand the needs of each visitor from a different perspective. Passionate about crafting bespoke experiences, she ensures every itinerary reflects the unique interests and desires of our clients. As a specialist in a people-focused profession, Veronica has excellent social skills, cultural awareness and is comfortable communicating in English, German and Spanish.

Christen Fleming
As a Swiss national who grew up in the US, Christen has the unique opportunity to view Switzerland through the eyes of both a local and as a traveler and is passionate about sharing her love of Swiss travel and culture with others. She has a background in working for tour organizers and both major and boutique hotels in the US and Europe and loves creating magical Swiss travel experiences by curating custom itineraries for her clients. As a mother of two young children, she is familiar with the many incredible offerings that Switzerland has for families, but is always on the lookout for all things extraordinarily and charmingly Swiss for couples and families alike.

Annalaine Makajil
After graduating from University in England, Anna worked as a research analyst for a few years in Kuala Lumpur and then moved to Switzerland 18 years ago. In addition to being a travel consultant for Magic Switzerland and looking for the best options for her clients, she's also a content and forum moderator with MySwissAlps, an online resource for travelers. Anna enjoys exploring the Swiss Alps with her family, spending winter holidays in the mountains and hiking the trails of all seasons.

Sara Werren
was born in Berne, Switzerland where she pursued her education in Hospitality and Tourism. Her professional journey has taken her to Maldives and further to Vienna where she contributed to a hotel pre-opening project. With a deep-rooted love for travel, she often finds herself spending several months abroad, exploring new cultures and experiences.
Therefore, she delights in sharing her knowledge of Switzerland with her clients, infusing her interactions with a deep appreciation for cultures. In her free time she loves to cook plant-based, go diving, reading and practicing Yoga. Sara is fluent in English, French, and German.

Lena Malysh
Even before earning her degree in Art History from the University of Milan, Lena’s professional path was closely tied to tourism. Switzerland and Italy became not only central destinations in her work, but also chapters of her personal journey. She lived in Italy for several years and is now based in Switzerland. A passionate traveler, she has explored many countries, from the colorful villages of Mexico to the majestic temples of Cambodia. For many years, Lena has been organizing trips to Switzerland and Italy for individual travelers and groups. Her portfolio also includes arranging tours for a television channel group with the aim of filming programs about traveling to different European countries.

Sara Casapulla
After her studies in tourism, Sara moved to London and later to Paris where she worked for different tour operators. She then lived and worked in India as an India travel specialist for 4 years. Now back in Switzerland she has been working as a Switzerland Travel Expert ever since. Sara lives now in a beautiful green valley surrounding Lugano, in the Italian speaking part of Switzerland where she is creating tailor-made vacations for our clients. Fluent in English, French and Italian, she likes to spend her free time in discovering new hiking trails with her 2 dogs, plant-based cooking and is a dedicated animal rights activist.

Lisa Scherer
As an enthusiastic traveler, Lisa explored many countries in East and Southeast Asia. She was born and raised in Zurich and knows Switzerland from extensive travels throughout the country. Since being trained as a Switzerland Travel Expert, Lisa has been working as a remote Switzerland travel consultant out of her second home country Japan. She is happy to share her passion for traveling with our clients and to help them organize their perfect vacation. Her other time she dedicates to her own campervan rental company in Osaka.