Testimonials

Our team of Swiss travel consultants are true specialists with extensive personal knowledge of Switzerland, whether from growing up here or countless visits. As passionate Switzerland Travel Experts, we are committed to helping you craft the perfect itinerary from start to finish. We care deeply about making your dream vacation come true – our verified customer reviews speak for themselves.

 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Diane St.Pierre 
 
 
 
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Sara did a wonderful job planning our Switzerland vacation. We had one minor issue and I called Sara. She responded immediately and handled the problem directly with the vendor.

Thanks again.
Diane
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Betsy TFOHN 
 
 
 
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Sara with Magic Switzerland helped us so much on our recent trip! Plus, saved us a LOT of money. We told her the cities that we wanted to visit, the types of things we wanted to do, our budget and we booked way ahead. I believe she got us better rooms in better hotels for less money than we could have on our own.

As the trip got closer, I had some additional questions which were always answered promptly. I don't think I could have ever figured out some of the trains on my own, although I am now an old hand at it. :-) Additionally, you have to have a Swiss IP address to make seat reservations on the Panoramic Trains. How lucky was it that I chose a Swiss travel agency for our trip?

We like technology, so we visited CERN and the Patek Philippe museum. We adore wild places and so went to the top of Jungfraujoch even when bad weather was predicted, and Mt. Pilatus, walking the back steps from the Dragon Walk up was amazing, but be careful!  Trümmelbach Falls with its waterfalls INSIDE the mountain thundering by us was also a highlight.

The Riviera feel to the Montreux hotel with its many balconies looking out over the lake, made me feel like a relaxed movie star. Sara had chosen that hotel well, and it is just across the street from the train station, but quiet.

Switzerland was even more beautiful and charming than I could have imagined. The food is excellent, the baked goods especially must not be missed!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Rob White 
 
 
 
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We usually do all the planning ourselves for our travels but for a three week trip hiking around Switzerland we felt we needed local knowledge. After some internet sleuthing we found Magic Switzerland, a boutique travel firm offering personalized advice and support. We were connected to Christen Fleming who is Swiss, very knowledgeable about the country, and like us lives in the USA so was on our time zone and easy to reach while we sorted out the plan. She was fantastic!

We shared our rough plan to get things rolling, and Christen quickly understood what we were looking for and went to work.  Her first big pushback on our plan was one of the greatest pieces of advice we got as we planned the trip: "Do not rent a car.! Take trains and buses. I'll get you a travel pass and you just need to get the SBB app."  We were convinced we needed a car but are so glad we listed to this advice.  Some of our travel days involved multiple connections,  but they all worked brilliantly and gave us a relaxing, stress free and beautiful way to get to our various bases:  Lausanne, Mürren, Zermatt, Locarno, Scuol & Soglio (either end of a 7-day self guided trek in the Engadine Valley) and finally Zurich for the departure.

The hotels Christen booked for us were all outstanding, and somehow she seemed always to get us into rooms with the best views (eg in Mürren we looked straight out onto the Eiger, Mönch, and Jungfrau). She provided us with lots of great suggestions for  things to do, places to eat, local cafes for morning goodies, and hikes of various lengths to add to our own considerations. All of this was finalized with the benefit of a few calls with Christen where we debated various alternatives and choices. This all resulted in a comprehensive itinerary which we printed and took with us for the trip, and with hotels, funiculars, via ferrata and travel pass all pre-paid.

I thought we might need to have a hot-line for support while in Switzerland, and that was available to us, but everything had been so well thought-through and documented that we never needed on-the-ground help.

In short, this was a fabulous, memorable trip and we are so glad we found Magic Switzerland to help us make sure we had the best possible experience.

Thank you Magic Switzerland, and much gratitude to Christen who really understood what we were looking for, stayed firm on the whole "no rental car" thing even when we pushed back, and architected the best possible trip to her home country!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Randy Conklin 
 
 
 
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We are experienced travelers and have used several travel agencies over the years.  Magic Switzerland did an excellent job at planning and arranging our trip.  Our trip started in Munich Germany and then we went to Switzerland for 8 nights.

Overall, the hotels recommended and booked for us were excellent.  All train tickets and other transportation arrangements went off without a hitch.  The recommended excursions were great, we highly recommend taking the 6 hour e-bike tour in Interlaken.  There was one small hitch in our trip (related to our last night hotel accommodations).  You learn a lot about a company when things don't always go as planned.  I called the service desk and our travel agent; Sara Werren called me immediately.  Within 10-15 minutes, Sara had arranged for us to stay at a 5-star hotel, which was a nice upgrade.

Overall, we were pleased with our experience and I highly recommend Magic Switzerland as a travel agency.

Randy Conklin
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 scott blanc 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This is the second time we have used Magic Travel Services to put together a trip to Switzerland and Italy for us.  On both occasions, the suggested itinerary, travel arrangements and hotel stays exceeded our expectations!  On our last trip, Sara helped us by making a last minute change to our booking due to weather conditions, saving the day for us.  I cannot recommend Magic Travel Services enough.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Leah Wojda 
 
 
 
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I usually love planning a vacation, but was feeling overwhelmed trying to plan travel in Switzerland with a group of 5. We didn't want to go with a tour company, but needed all the logistics handled. I searched the internet and reached out to 4 different companies. Sara Casapulla replied to my inquiry and I immediately felt comfortable with her and Magic Switzerland. She asked for a budget and planned around that and what we were looking to do. She had suggestions, answered questions, and was all around helpful. They also fit our budget and we felt we were getting a lot of bang for our buck. She arranged all hotels, train travel, and 3 excursions. We also received a large, helpful packet with the travel docs that had info about the country, suggestions for things to do, and restaurant recommendations. Sara also checked in with us while we were on the trip. We just returned a few days ago and couldn't be happier. Switzerland was absolutely gorgeous and we loved our itinerary. I would definitely recommend Magic Switzerland and would use them again.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ebony Myles-Berry 
 
 
 
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5/5 Stars – An Unforgettable Swiss Adventure!

We had an incredible experience traveling through Switzerland thanks to Karen's exceptional planning. Every detail of our itinerary was perfectly arranged, from seamless private transfers and first-class rail passes to incredible accommodations, including the Hotel Kronenhof in Pontresina and Grand Hotel Belvedere in Wengen.

This trip was extra special as me and my husband were celebrating our 20th wedding anniversary. Karen helped coordinate a special vow renewal followed by a romantic horse carriage ride through the picturesque Val Roseg. Beyond the romance, the rest of the trip was jam-packed with incredible experiences. The highlights included riding the Bernina Express, exploring the Swiss National Park, paragliding in the Lauterbrunnen valley, and taking in the breathtaking views at Mt Jungfrau and Diavolezza. Pontresina was a true gem of our itinerary. Nestled in the Engadin valley, it’s a dream destination for outdoor enthusiasts and mountaineering, surrounded by dramatic peaks, glacier trails, and fantastic hiking up Mt Diavolezza. A real highlight in the area was our visit to the Morteratsch Alpine Cheese Dairy, where watching traditional cheesemaking set against an alpine backdrop was such a unique and memorable experience.

Karen is extremely well-organized, highly professional, and thought of every little detail—including luggage transfers and excursion tickets—making the entire experience completely stress-free. I highly recommend her services to anyone planning a dream vacation!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Dawn Ritter 
 
 
 
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Lisa, with Magic Travel, planned an extension for a business trip we were on in Switzerland, we visited Lucerne and Zurich, all of the transfers, drivers and tour guide she arranged were first rate. Highly recommend this company's services.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 T A 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Sara and her associates at Magic Travel were fantastic! They thought of everything and our Swiss Alps experience was comprehensive. We saw the sights, met wonderful people and enjoyed great food. They had all transportation flawlessly organized and our guides were knowledgeable and courteous.

We are looking forward to returning and using their services again!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 stephanie marchant 
 
 
 
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We started planning our trip to Switzerland almost a year in advance. I could have put everything together myself, but, honestly, I didn't want to... so I found Magic Switzerland through the Swiss Tourism site.

What a great find, because Lisa listened to what we wanted to see and put together a 12 day of the country by train and didn't miss a step. She took care of arranging the rail pass, compulsory reservations, hotels close to the stations, and provided extremely detailed instructions and recommendations so that we were able to get the most out of our holiday. She was even able to reserve front row seats on the Bernina Post Bus for us because we have motion sickness.

Every hotel was charming. Every room was special. The breakfasts at each filled us for the day. The trains were once in a lifetime experiences. Just everything was perfect from start to finish.

We're already thinking about our next holiday using their services. Cannot recommend highly enough!
  
 
  
 
 
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 Google rating score: 4.9 of 5, based on 137 reviews 
 
   
 
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