Testimonials
Magic Switzerland /
February 21, 2025
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Our team of Swiss travel consultants are true specialists with extensive personal knowledge of Switzerland, whether from growing up here or countless visits. As passionate Switzerland Travel Experts, we are committed to helping you craft the perfect itinerary from start to finish. We care deeply about making your dream vacation come true – our verified customer reviews speak for themselves.
Posted on Joan MillerTrustindex verifies that the original source of the review is Google. Following a weeklong Rhine River cruise that ended in Basel, Switzerland, I enlisted the help of Magic Switzerland to plan an extra week exploring Switzerland. I was blessed to have the help of Christen Fleming who was a valuable resource in planning the perfect trip. Christen was a great listener and took into account all that I wanted to do in creating a fantastic itinerary of choices. The itinerary contained explicit directions for using the train services which was a huge help and reduced any anxiety I had about getting around. We absolutely loved the hotels Christen recommended (the Tradition Julen in Zermatt, the Bergwalt- Grindelwald, and the Park Continental in Lucerne) - they were top notch for both comfort and service. Christen checked in with me every step of the way and was available if needed, but her directions were so clear that we never had an issue the entire trip. I was extremely satisfied with the advice and professionalism provided by Magic Switzerland through Christen. I would definitely use them again.Posted on Richelle StrohlTrustindex verifies that the original source of the review is Google. Our booking service was exceptional. Christen truly understood our goals for our trip and made them happen. This service was focused on getting us the experience we were looking for and not just trying to add events to drive up the price. We loved our trip and the ability to experience several parts of the culture and the country. We will be going again, and will use Magic when we do!Posted on Scotty OTrustindex verifies that the original source of the review is Google. Elena set up and perfectly organized our trip to Switzerland. There wasn't single organizational issue. Her recommendations were excellent. We enjoyed the trip from beginning to end!Posted on David AnsbroTrustindex verifies that the original source of the review is Google. We recently completed our 10 Day Best of France, Switzerland, Italy trip planned with Christen Fleming of Magic Switzerland. This included Paris, Lucerne, Milan, Venice and Rome all via trains. It was the trip of a lifetime! I cannot say enough good things about working with Christen. She was EXCELLENT. We worked with her planning this trip for about a year in advance. She listened to all of our requests and seamlessly made it happen. I would utilize Christen and her company again in a heartbeat and give her and Magic Switzerland my absolute highest endorsement. THANK YOU so very much for helping us create these memories!Posted on Randi DruzinTrustindex verifies that the original source of the review is Google. A friend and I recently spent an eight-day vacation in Switzerland organized by Sara at Magic Switzerland. We covered a lot of ground and saw spectacular sights. When an avalanche threw a wrench into our travel plans one day, Sara stepped in to help. She was very conscientious. Thanks to her, we continued on our way without problem and had an amazing trip. I highly recommend both Magic Switzerland and Swiss chocolate!Posted on Tracy FraserTrustindex verifies that the original source of the review is Google. Sara at Magic Switzerland was so helpful and attentive with helping us plan our train journey around Switzerland. The plan was very appropriate and the accomodation was great. We would highly recommend this company. Tracy
Owner's reply
Many thanks for your excellent review and for booking with us, Tracy!Posted on Melissa MorrisonTrustindex verifies that the original source of the review is Google. Suzanne and Sara crafted a beautiful, nearly frictionless itinerary for my friend and my first-ever trip to Switzerland. When an avalanche derailed one of the legs of our scheduled trip, they were immediately accessible via phone and email to help reroute us so we could resume our travels ASAP. It was tremendously comforting and effective. Highly recommend!
Owner's reply
Thanks for your review, dear Melissa. We‘re glad you experienced good assistance when you had to adapt your travel plans.Posted on Scott M. WalsmanTrustindex verifies that the original source of the review is Google. We used Magic Travel Services GmbH for an 8-night trip to Switzerland, and they exceeded our expectations. The itinerary struck a perfect balance between guided activities and free time—3 nights in Crans‑Montana and 5 nights in Interlaken, with a day trip to Zermatt. Magic Travel arranged a variety of experiences for our group of five: paragliding, curling lessons, dogsledding, skiing, and sledging in Wengen. They went out of their way to find comfortable lodging for all five of us and coordinated transfers and activities so everything flowed seamlessly. When we wanted to change plans mid‑trip, their team was responsive and flexible, adjusting arrangements quickly and professionally. Communication was prompt and proactive, local partners and guides were excellent, and the overall level of service made the trip stress‑free and memorable. Highly recommend Magic Travel Services GmbH for anyone planning a customized, activity‑driven Swiss getaway.
Owner's reply
Thank you for your 5* review, dear Scott. We‘re glad to hear you enjoyed your vacation and were happy with the services provided.Posted on CS SarricoTrustindex verifies that the original source of the review is Google. We had a wonderful experience with Magic Switzerland and would highly recommend them. Anna planned a beautifully curated winter itinerary for us, combining scenic train journeys, hotels, restaurants, and thoughtful logistics throughout Switzerland. Everything was extremely well organised, communication was clear and responsive, and we felt well supported both before and during the trip. Even when we needed some adjustments, Anna was understanding, flexible, and very professional. Thanks to her careful planning, we were able to enjoy our holiday stress-free and focus on the experience itself. A truly memorable trip – thank you, Anna and Magic Switzerland!
Owner's reply
Thank you for booking with us! Great to hear you had an unforgettable vacation and were happy with the itinerary prepared for you by Anna.Posted on Radhika SurtiTrustindex verifies that the original source of the review is Google. We recently returned from a beautifully planned Swiss winter holiday organised by Magic Switzerland / Magic Travel Services and worked closely with Sara Casapulla — and we could not recommend her highly enough. From the very first email, Sara took the time to really understand the theme of our trip: we wanted to begin with Christmas markets, then continue into the Alps for scenic train journeys through the snow, and finally celebrate New Year’s Eve in Switzerland. She curated a perfectly balanced itinerary that wove all of this together seamlessly — including the Glacier Express, Bernina region, GoldenPass routes, and wonderful stays in Zurich, St. Moritz, Zermatt, Interlaken, Montreux and Lucerne. Throughout the planning process, Sara was: ✔ Extremely thoughtful and responsive ✔ Exceptionally knowledgeable about Swiss rail & logistics ✔ Clear and patient in her explanations ✔ Flexible and proactive when discussing options ✔ Warm, genuine, and always reassuring She also helped us with visa-friendly documentation, travel passes, panoramic seat reservations, hotel vouchers, excursion suggestions, and practical guidance — all presented in a detailed, easy-to-follow travel pack. During the trip, everything worked flawlessly. We always felt supported, yet free to enjoy Switzerland independently — the perfect combination. Our journey turned out exactly as we had dreamed — and in many ways, even better. We are truly grateful to Sara and the Magic Switzerland team for such a memorable winter holiday and would very happily recommend them to anyone planning a Swiss rail adventure. Thank you, Sara Casapulla — and wishing you and the team a wonderful year ahead!
Owner's reply
Thank you very much for your review and for sharing these nice pictures with us. We appreciate your booking!Load moreGoogle rating score: 4.9 of 5, based on 127 reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Pages
- 10 Swiss Destinations to Combine in One Trip (And the Best Way to Travel Between Them)
- Bern Like a Local: Designing the Perfect 3-Night Stay in Switzerland’s Most Livable Capital
- How Switzerland Travel Experts Design Custom Itineraries (And Why It Matters More Than You Think)
- Gstaad Uncovered: 7 Hidden Summer Experiences Only Locals Know
- Switzerland by Scenic Train: How to Design the Perfect Self-Guided Rail Itinerary
- 8 Hidden Gems in Interlaken You Won’t Find in Generic Travel Guides
- Switzerland Travel Tips & Insider Guides
- How to “Maximize” Your Time in Switzerland: A Travel Expert on Family Holiday
- Switzerland Beyond the Postcards: 10 Hidden Gems Locals Love (and Most Travelers Miss) in 2026
- Lugano: Switzerland’s Southern Soul – A Winter Escape with Italian Flair
- St. Moritz in Winter: Is This Legendary Ski Resort Worth the Hype (and the Price Tag)?
- Geneva Winter Magic: A Complete Guide to Christmas Markets, Alpine Adventures, and Festive Celebrations
- Bernese Oberland Through the Seasons
- High-altitude Ski Resorts in Switzerland
- From Chur to Tirano, A Journey Through the Alps
- A City of Levels and Legends: My Journey Through Lausanne
- Exploring Graubünden: Kid-Tested Family Adventures
- Basel in the Spotlight of Europe
- Why Winter Days in Swiss Cities Are Worth Experiencing
- A Rustic Dairy Experience at the Emmentaler Cheese Factory
- Lakeside Bliss – Hiking Zermatt’s Scenic 5-Lake Trail
- Radisson Blu Hotel Reussen, Andermatt – A Casual Hotel in The Heart of the Swiss Alps
- Magical Adventures for Little Explorers
- Discover Zurich on Foot – From Historic to Industrial
- Liechtenstein Unveiled
- Combining Graubünden and Ticino by Postal Bus
- For the Complete Swiss Experience: Touring Ticino
- A Family Outing to Churwalden-Lenzerheide, a Perfect Holiday Region in Southeast Switzerland
- Rosenlaui – Schwarzwaldalp – A Natural Treasure in Bernese Oberland
- Travel Back in Time with a Steam Train from 1892
- From History to Nature – Must-Visit Places in Northern Switzerland
- Hiking Trails – Switzerland is a hiker’s paradise
- 10 stunning Selfie Spots in Switzerland – many Likes guaranteed
- Glacier Express – traveling across Switzerland in style
- Walk through Basel – best places to see
- New Switzerland package based on the TV show “Crash Landing on You”
- Cycling in the Heart of the Alps – from Chur to Grindelwald
- Hanging Bridges and Cliff Walks – a dose of Adrenaline for your vacation
- Chur, the oldest town in Switzerland
- Berne – A historical gem in central Switzerland
- Those Swiss Peaks!
- Culinary experiences in Switzerland
- Traveling worry free with the Swiss Travel Pass
- Switzerland for families – Outdoor activities
- Swiss cities among the safest destinations you can visit
- Christmas and Christmas Markets in Switzerland