Testimonials
Magic Switzerland /
February 21, 2025
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Our team of Swiss travel consultants are true specialists with extensive personal knowledge of Switzerland, whether from growing up here or countless visits. As passionate Switzerland Travel Experts, we are committed to helping you craft the perfect itinerary from start to finish. We care deeply about making your dream vacation come true – our verified customer reviews speak for themselves.
Posted on Scott M. WalsmanTrustindex verifies that the original source of the review is Google. We used Magic Travel Services GmbH for an 8-night trip to Switzerland, and they exceeded our expectations. The itinerary struck a perfect balance between guided activities and free time—3 nights in Crans‑Montana and 5 nights in Interlaken, with a day trip to Zermatt. Magic Travel arranged a variety of experiences for our group of five: paragliding, curling lessons, dogsledding, skiing, and sledging in Wengen. They went out of their way to find comfortable lodging for all five of us and coordinated transfers and activities so everything flowed seamlessly. When we wanted to change plans mid‑trip, their team was responsive and flexible, adjusting arrangements quickly and professionally. Communication was prompt and proactive, local partners and guides were excellent, and the overall level of service made the trip stress‑free and memorable. Highly recommend Magic Travel Services GmbH for anyone planning a customized, activity‑driven Swiss getaway.Posted on CS SarricoTrustindex verifies that the original source of the review is Google. We had a wonderful experience with Magic Switzerland and would highly recommend them. Anna planned a beautifully curated winter itinerary for us, combining scenic train journeys, hotels, restaurants, and thoughtful logistics throughout Switzerland. Everything was extremely well organised, communication was clear and responsive, and we felt well supported both before and during the trip. Even when we needed some adjustments, Anna was understanding, flexible, and very professional. Thanks to her careful planning, we were able to enjoy our holiday stress-free and focus on the experience itself. A truly memorable trip – thank you, Anna and Magic Switzerland!Posted on Radhika SurtiTrustindex verifies that the original source of the review is Google. We recently returned from a beautifully planned Swiss winter holiday organised by Magic Switzerland / Magic Travel Services and worked closely with Sara Casapulla — and we could not recommend her highly enough. From the very first email, Sara took the time to really understand the theme of our trip: we wanted to begin with Christmas markets, then continue into the Alps for scenic train journeys through the snow, and finally celebrate New Year’s Eve in Switzerland. She curated a perfectly balanced itinerary that wove all of this together seamlessly — including the Glacier Express, Bernina region, GoldenPass routes, and wonderful stays in Zurich, St. Moritz, Zermatt, Interlaken, Montreux and Lucerne. Throughout the planning process, Sara was: ✔ Extremely thoughtful and responsive ✔ Exceptionally knowledgeable about Swiss rail & logistics ✔ Clear and patient in her explanations ✔ Flexible and proactive when discussing options ✔ Warm, genuine, and always reassuring She also helped us with visa-friendly documentation, travel passes, panoramic seat reservations, hotel vouchers, excursion suggestions, and practical guidance — all presented in a detailed, easy-to-follow travel pack. During the trip, everything worked flawlessly. We always felt supported, yet free to enjoy Switzerland independently — the perfect combination. Our journey turned out exactly as we had dreamed — and in many ways, even better. We are truly grateful to Sara and the Magic Switzerland team for such a memorable winter holiday and would very happily recommend them to anyone planning a Swiss rail adventure. Thank you, Sara Casapulla — and wishing you and the team a wonderful year ahead!Posted on John FrenchTrustindex verifies that the original source of the review is Google. I hugh shout out to Magic Switzerland for organizing our White Christmas. Every thing was fantastic; from the destinations to the advised activities, to the variety of accommodation and there locations in relation to the activities was superb. We could not fault anything and have come away with incredible memories that will last a life time. Thank you so much for your professionalism and your attention to detailsPosted on Jorja TrocinoTrustindex verifies that the original source of the review is Google. My husband and I were planning a trip to Switzerland and Italy and wanted to work with a travel agent to help us with some excursions and traveling by train from the time we landed in Zurich until we departed Rome for our flight home. My husband and I searched for travel agents in Switzerland and decided Magic Travel Services GmbH seemed well focused and promptly responded to our questions. Since my husband had already booked all of our hotel rooms near train stations, we were looking for guidance on trains, purchasing tickets, how to get from the train station to the hotel, and suggestions for a more boutique experience with excursions that were more than we could find on Viator. The agent we worked with was Sara Casapulla and she did an outstanding job. Sara recommended downloading the Swiss Rail Pass (we used it all week), but also have paper copies of our itinerary as backup just in case. We also paid for first class rail tickets in Switzerland, which worked out nicely for the extra luggage storage, as we each traveled with our own roller bag and backpack. Sara booked our boat and walking tour of Lake Zurich, and a luncheon at the Piz Gloria Restaurant atop Mt.Schilthorn. We moved seamlessly on the train from Switzerland into Italy. Once we were in Venice, we had a private gondola ride, which we found enjoyable, and also interesting, as we learned the history of the gondolier is quite impressive. After arriving in Florence, we had an 8-hour tour up to San Gimignano, with two stops at excellent wineries, where we wined and dined and purchased wines that are unavailable in the United States except by direct purchase from the winery. We found Switzerland to be one of the cleanest countries we have traveled to and the people we encountered to be friendly and just like their watches, everything is efficient and on time. We will be returning to visit the other Swiss cities we could not visit during this trip. As for Italy, their deep history and delicious food is reason enough to return.Posted on P C ATLTrustindex verifies that the original source of the review is Google. I just got back from a 2+ week trip to Switzerland and worked with Sara Werren from Magic Travel Switzerland. I typically plan my trips myself, but we decided not to drive but rather take the trains, and I did not know what to prioritize to see and stay at in Switzerland and Austria. I thought that Sara did a really great job - creating the route, picking the hotels, writing out an itinerary, and answering my questions. During the trip if I had questions and I reached out to her, she was very prompt in replying. I have no reservations in recommending Sara and the agency!Posted on Dan AtkinsonTrustindex verifies that the original source of the review is Google. I booked a trip to Switzerland for my wife and I and our two friends. Veronica was outstanding to deal with. She truely made it an unforgettable trip for us. Will be booking with her in the future.Posted on Bill TaylorTrustindex verifies that the original source of the review is Google. We can highly recommend Magic Travel. The agent we dealt with, Sara, was wonderful. We appreciated her care and attention during our trip. She helped make it special.Posted on Alisa AllenTrustindex verifies that the original source of the review is Google. We had never used a travel agency before, but working with Sara at Magic Switzerland was an absolute game-changer. She took the time to answer all my (many!) questions during the planning process and was always attentive and prompt—always responding in less than 24 hours. She created a flawless itinerary for our 20th wedding anniversary trip to Switzerland—spectacular hotels, seamless train bookings, and spot-on recommendations for things to see and do. Everything was organized so well that we were able to just relax and enjoy. What impressed me most was that Sara didn’t disappear once the trip started—she stayed in touch while we were in Switzerland to make sure everything was going smoothly, and made it clear I could call if anything came up. Thanks to Sara’s expertise and thoughtfulness, our trip was truly unforgettable. If you’re considering using a travel agency, I can’t recommend Sara and Magic Switzerland highly enough!Posted on Roxann KinkadeTrustindex verifies that the original source of the review is Google. We couldn’t have planned our trip without Anna! For such a tiny country- Switzerland has so many gorgeous peaks and gorgeous little mountain towns, plus so much culture to experience. Planning the logistics of our 17 day trip was overwhelming. Anna helped us pare down and focus on the best experiences and even worked in a genealogy day for me to visit the church in tiny town of my Swiss ancestors. She purchased our rail passes, some additional lift tickets and made all hotel arrangements. Most comforting, was her instant availability for questions during our trip. Tip: when planning a trip to Switzerland don’t rely on a US-based travel agency- hire only Swiss experts.Load moreGoogle rating score: 4.9 of 5, based on 120 reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Pages
- How to “Maximize” Your Time in Switzerland: A Travel Expert on Family Holiday
- Switzerland Beyond the Postcards: 10 Hidden Gems Locals Love (and Most Travelers Miss) in 2026
- Lugano: Switzerland’s Southern Soul – A Winter Escape with Italian Flair
- St. Moritz in Winter: Is This Legendary Ski Resort Worth the Hype (and the Price Tag)?
- Geneva Winter Magic: A Complete Guide to Christmas Markets, Alpine Adventures, and Festive Celebrations
- Bernese Oberland Through the Seasons
- High-altitude Ski Resorts in Switzerland
- From Chur to Tirano, A Journey Through the Alps
- A City of Levels and Legends: My Journey Through Lausanne
- Exploring Graubünden: Kid-Tested Family Adventures
- Basel in the Spotlight of Europe
- Why Winter Days in Swiss Cities Are Worth Experiencing
- A Rustic Dairy Experience at the Emmentaler Cheese Factory
- Lakeside Bliss – Hiking Zermatt’s Scenic 5-Lake Trail
- Radisson Blu Hotel Reussen, Andermatt – A Casual Hotel in The Heart of the Swiss Alps
- Magical Adventures for Little Explorers
- Discover Zurich on Foot – From Historic to Industrial
- Liechtenstein Unveiled
- Combining Graubünden and Ticino by Postal Bus
- For the Complete Swiss Experience: Touring Ticino
- A Family Outing to Churwalden-Lenzerheide, a Perfect Holiday Region in Southeast Switzerland
- Rosenlaui – Schwarzwaldalp – A Natural Treasure in Bernese Oberland
- Travel Back in Time with a Steam Train from 1892
- From History to Nature – Must-Visit Places in Northern Switzerland
- Hiking Trails – Switzerland is a hiker’s paradise
- 10 stunning Selfie Spots in Switzerland – many Likes guaranteed
- Glacier Express – traveling across Switzerland in style
- Walk through Basel – best places to see
- New Switzerland package based on the TV show “Crash Landing on You”
- Cycling in the Heart of the Alps – from Chur to Grindelwald
- Hanging Bridges and Cliff Walks – a dose of Adrenaline for your vacation
- Chur, the oldest town in Switzerland
- Berne – A historical gem in central Switzerland
- What to bring for a winter vacation in Switzerland – Packing list
- Those Swiss Peaks!
- Culinary experiences in Switzerland
- Traveling worry free with the Swiss Travel Pass
- Switzerland for families – Outdoor activities
- Swiss cities among the safest destinations you can visit
- Christmas and Christmas Markets in Switzerland