Testimonials
Magic Switzerland /
February 21, 2025
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Our team of Swiss travel consultants are true specialists with extensive personal knowledge of Switzerland, whether from growing up here or countless visits. As passionate Switzerland Travel Experts, we are committed to helping you craft the perfect itinerary from start to finish. We care deeply about making your dream vacation come true – our verified customer reviews speak for themselves.
Posted on Jorja TrocinoTrustindex verifies that the original source of the review is Google. My husband and I were planning a trip to Switzerland and Italy and wanted to work with a travel agent to help us with some excursions and traveling by train from the time we landed in Zurich until we departed Rome for our flight home. My husband and I searched for travel agents in Switzerland and decided Magic Travel Services GmbH seemed well focused and promptly responded to our questions. Since my husband had already booked all of our hotel rooms near train stations, we were looking for guidance on trains, purchasing tickets, how to get from the train station to the hotel, and suggestions for a more boutique experience with excursions that were more than we could find on Viator. The agent we worked with was Sara Casapulla and she did an outstanding job. Sara recommended downloading the Swiss Rail Pass (we used it all week), but also have paper copies of our itinerary as backup just in case. We also paid for first class rail tickets in Switzerland, which worked out nicely for the extra luggage storage, as we each traveled with our own roller bag and backpack. Sara booked our boat and walking tour of Lake Zurich, and a luncheon at the Piz Gloria Restaurant atop Mt.Schilthorn. We moved seamlessly on the train from Switzerland into Italy. Once we were in Venice, we had a private gondola ride, which we found enjoyable, and also interesting, as we learned the history of the gondolier is quite impressive. After arriving in Florence, we had an 8-hour tour up to San Gimignano, with two stops at excellent wineries, where we wined and dined and purchased wines that are unavailable in the United States except by direct purchase from the winery. We found Switzerland to be one of the cleanest countries we have traveled to and the people we encountered to be friendly and just like their watches, everything is efficient and on time. We will be returning to visit the other Swiss cities we could not visit during this trip. As for Italy, their deep history and delicious food is reason enough to return.Posted on P C ATLTrustindex verifies that the original source of the review is Google. I just got back from a 2+ week trip to Switzerland and worked with Sara Werren from Magic Travel Switzerland. I typically plan my trips myself, but we decided not to drive but rather take the trains, and I did not know what to prioritize to see and stay at in Switzerland and Austria. I thought that Sara did a really great job - creating the route, picking the hotels, writing out an itinerary, and answering my questions. During the trip if I had questions and I reached out to her, she was very prompt in replying. I have no reservations in recommending Sara and the agency!Posted on Dan AtkinsonTrustindex verifies that the original source of the review is Google. I booked a trip to Switzerland for my wife and I and our two friends. Veronica was outstanding to deal with. She truely made it an unforgettable trip for us. Will be booking with her in the future.Posted on Bill TaylorTrustindex verifies that the original source of the review is Google. We can highly recommend Magic Travel. The agent we dealt with, Sara, was wonderful. We appreciated her care and attention during our trip. She helped make it special.Posted on Alisa AllenTrustindex verifies that the original source of the review is Google. We had never used a travel agency before, but working with Sara at Magic Switzerland was an absolute game-changer. She took the time to answer all my (many!) questions during the planning process and was always attentive and prompt—always responding in less than 24 hours. She created a flawless itinerary for our 20th wedding anniversary trip to Switzerland—spectacular hotels, seamless train bookings, and spot-on recommendations for things to see and do. Everything was organized so well that we were able to just relax and enjoy. What impressed me most was that Sara didn’t disappear once the trip started—she stayed in touch while we were in Switzerland to make sure everything was going smoothly, and made it clear I could call if anything came up. Thanks to Sara’s expertise and thoughtfulness, our trip was truly unforgettable. If you’re considering using a travel agency, I can’t recommend Sara and Magic Switzerland highly enough!Posted on Roxann KinkadeTrustindex verifies that the original source of the review is Google. We couldn’t have planned our trip without Anna! For such a tiny country- Switzerland has so many gorgeous peaks and gorgeous little mountain towns, plus so much culture to experience. Planning the logistics of our 17 day trip was overwhelming. Anna helped us pare down and focus on the best experiences and even worked in a genealogy day for me to visit the church in tiny town of my Swiss ancestors. She purchased our rail passes, some additional lift tickets and made all hotel arrangements. Most comforting, was her instant availability for questions during our trip. Tip: when planning a trip to Switzerland don’t rely on a US-based travel agency- hire only Swiss experts.Posted on Renee SaurTrustindex verifies that the original source of the review is Google. We used this service after reading the reviews and it worked out wonderfully. We went back and forth for a while on the best itinerary and everything worked out very smoothly. The hotels were very nice and the airport transfer was seamless. I would definitly use them again.
Owner's reply
Thanks for your review, Renee. We‘re pleased to hear you had a wonderful vacation and it all went smoothly.Posted on H ShahTrustindex verifies that the original source of the review is Google. We took our vacation trip to Switzerland and Italy. Annalaine (Anna) from Magic Travel services (Magic Switzerland) helped us plan and book the entire trip. I was very skeptic in the beginning, but Anna answered all my questions and cleared all my doubts about the trip. Trip was planned very well and the choice of hotels was very good. Anna helped us during the trip when we needed the help in communicating with one of the tour operator. This indicates their commitment until the trip is completed. Magic Travel exceeds the 5 star rating and I will definitely recommend Magic Travel and the services of Anna without any hesitation.
Owner's reply
Dear Himanshu, thank you for booking your vacation in Switzerland and Italy with us, and for your glowing review. We‘re very glad you had a wonderful trip and enjoyed your travels.Posted on Melissa HuntTrustindex verifies that the original source of the review is Google. We had a fantastic experience with Magic Travel Services! A big thank you to Anna for all her help planning and booking our trip—it was seamless from start to finish. We truly appreciated her warm hospitality and the way she went above and beyond to answer our questions, even while we were traveling. Everything was handled with such care and professionalism, and it made our trip unforgettable. Highly recommend working with Anna and the team!
Owner's reply
Dear Melissa. Thanks for your review. It‘s great to hear you had a seamless Switzerland vacation and were happy with the package organized for you by Anna.Posted on Paul LTrustindex verifies that the original source of the review is Google. My wife and I had and great tour of Switzerland August 1-12, 2025. We were a small group that got along well and toured in a comfortable Mercedes-Benz minibus. Our driver, Valdis Sudmalis, was an excellent driver who also became part of our close group. We also took several train trips that were exceptionally scenic. The hotels were mainly 4 and 5 star. Everything went great! There were NO disappointments. We were very happy with our decision to book our tour through Magic Travel Services GmbH with the help of Christen Fleming. We were able to see both the Matterhorn and Iger Mountains! The scenery was simply unbelievable.
Owner's reply
Dear Paul! Thank you for your review and for booking with us. We‘re pleased you had a great Grand Tour Explorer and enjoyed the company in your small group.Load moreGoogle rating score: 4.9 of 5, based on 116 reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Pages
- Bernese Oberland Through the Seasons
- High-altitude Ski Resorts in Switzerland
- From Chur to Tirano, A Journey Through the Alps
- A City of Levels and Legends: My Journey Through Lausanne
- Exploring Graubünden: Kid-Tested Family Adventures
- Basel in the Spotlight of Europe
- Why Winter Days in Swiss Cities Are Worth Experiencing
- A Rustic Dairy Experience at the Emmentaler Cheese Factory
- Lakeside Bliss – Hiking Zermatt’s Scenic 5-Lake Trail
- Radisson Blu Hotel Reussen, Andermatt – A Casual Hotel in The Heart of the Swiss Alps
- Magical Adventures for Little Explorers
- Discover Zurich on Foot – From Historic to Industrial
- Liechtenstein Unveiled
- Combining Graubünden and Ticino by Postal Bus
- For the Complete Swiss Experience: Touring Ticino
- A Family Outing to Churwalden-Lenzerheide, a Perfect Holiday Region in Southeast Switzerland
- Rosenlaui – Schwarzwaldalp – A Natural Treasure in Bernese Oberland
- Travel Back in Time with a Steam Train from 1892
- From History to Nature – Must-Visit Places in Northern Switzerland
- Hiking Trails – Switzerland is a hiker’s paradise
- 10 stunning Selfie Spots in Switzerland – many Likes guaranteed
- Glacier Express – traveling across Switzerland in style
- Walk through Basel – best places to see
- New Switzerland package based on the TV show “Crash Landing on You”
- Cycling in the Heart of the Alps – from Chur to Grindelwald
- Hanging Bridges and Cliff Walks – a dose of Adrenaline for your vacation
- Chur, the oldest town in Switzerland
- Berne – A historical gem in central Switzerland
- What to bring for a winter vacation in Switzerland – Packing list
- Those Swiss Peaks!
- Culinary experiences in Switzerland
- Traveling worry free with the Swiss Travel Pass
- Switzerland for families – Outdoor activities
- Swiss cities among the safest destinations you can visit
- Christmas and Christmas Markets in Switzerland